FAQ's
  1. What is Video Desk
  2. What can I do using my Video Desk account?
  3. Why should I use Video Desk?
  4. Who uses Video Desk?
  5. How do I get started?
  6. Do I have to pay any start-up fees to create my account on Video Desk?
  7. How much does Video Desk cost?
  8. What are the payment methods I can use?
  9. Why is my Credit Card statement showing the payment as being billed by DeskShare Inc?
  10. When and how will you be charging me?
  11. How can I cancel my Video Desk account?
  12. Can I still login to my account if I discontinue the subscription?
  13. What will happen to all my media files if I discontinue the subscription?
  14. What is Streaming Media?
  15. What's the difference between "streaming" video and normal, downloadable video?
  16. Can a viewer "save" a streaming video file on their computer?
  17. Does true streaming video require special servers?
  18. Does joining Video Desk involve entering into a long-term contract?
  19. What format files can I use with Video Desk?
  20. Will I be able to stream my media files across a firewall?
  21. How would I benefit from placing my media files on your Streaming server, instead of a Web server?
  22. What happens if I go over my data transfer limit in the Free Account?
  23. If I subscribe to 300 MB/Unlimited Transfer and exceed the space does my monthly rate automatically be charged according to the excess disk space used?
  24. What is your rate if my account exceeded the 300 MB?
  25. How do I send my media files to my Video Desk account on your streaming server?
  26. What about back up copies?
  27. How can I access my files after they are placed on your server?
  28. How will I know if anyone is using my files?
  29. If I can use the video link, directly in my website, why do you provide the HTML code for each file in my Video Desk account?
  30. What is a Play List? How can I create one?
  31. Can I change the display size of my video file when sending Video Email?
  32. How can I apply a skin to my media files?
  33. Does Video Desk provide reports of the files streamed?
  34. What information does a media report contain?
  35. How and when I can see the reports for my media files?
  36. How do I reach the widest possible audience with the videos on my web site?
  37. Some of our viewers cannot play the video in full, they can only receive audio but no visual.
  38. Does Video Desk support Windows Media 9?
 
1. What is Video Desk? Go to Top
- Video Desk allows you to manage and share your media content with customers and friends worldwide. The complete Video Desk suite of services consists of:
  • Disk space on the Video Desk server to host your video and/or audio files.
  • A streaming server to share your media over the Internet
  • The Media Manager, which makes uploading and managing your files easy.
  • Video Email that lets you show your video to associates, relatives, and friends.
  • Web Master Tools that automatically create the necessary code to include your video and audio in your own web pages, and to create and edit playlists.
  • Media Reports that keep you up-to-date about file usage and your account status.
 
2. What can I do using my Video Desk account? Go to Top
  • Store your audio / video files
  • Stream your media files over the Internet
  • Preview your media files online
  • Create playlists for your media files
  • Automatically create HTML and JavaScript to link to your media files, or embed them in a web page.
  • View up-to-date Media Reports for your account, showing number of viewings and other information for each file you store on the server.
 
3. Why should I use Video Desk? Go to Top
- Video Desk manages and delivers streaming Adobe Flash and Windows Media files through a single account, combining easy online content management with high performance delivery. Video Desk's complete automation lets us serve large numbers of customers at minimal cost, empowering you to share your audio and video content at very affordable prices.
 
4. Who uses Video Desk? Go to Top
- Thousands of organizations and consumers use Video Desk to deliver a variety of content: from product demonstrations or business and educational seminars to sporting events and online entertainment. Our customers range from Fortune 100 companies to non-profit organizations and hobbyists.
 
5. How do I get started? Go to Top
- Just sign up for our fully functional FREE Account. The free account lets you use all aspects of Video Desk, and become familiar with our service. When you're ready to upgrade, you'll like our extremely reasonable pricing plans for more powerful service packages.
 
6. Do I have to pay any start-up fees to create my account on Video Desk? Go to Top
- No. We do NOT charge any setup fees. We expect to build lasting relationships with our customers. You can also upgrade your account without paying a service charge.
 
7. How much does Video Desk cost? Go to Top
- Video Desk offers its services on a monthly subscription basis. Please visit our Pricing page to get information about our Free and Subscription Plans.
 
8. What payment methods can I use? Go to Top
  • Billing is monthly, either to a credit card (MasterCard, Visa, Discover or American Express) or PayPal account
  • We use PayPal for all payments
 
9. Why is my credit card statement showing the payment as being billed by DeskShare Inc? Go to Top
- Video Desk is a service of DeskShare, Inc.
 
10. When and how will you be charging me? Go to Top
- If you are paying with a credit card you will be billed once per month. 
 
11. How can I cancel my Video Desk account? Go to Top
- You can cancel your paid subscription by following PayPal's instructions.  To cancel a free account, use the Cancel Account link in the online Control Panel.
 
12. Can I still login to my account if I discontinue the subscription? Go to Top
- You may continue to use Video Desk until your account expiration date or until you reach your data transfer limit. After your account has expired, you will not be able to use Video Desk.
 
13. What will happen to all my media files if I discontinue the subscription? Go to Top
- You will not be able to access your Video Desk account after your subscription period is over. If you choose not to continue your subscription, all your media files will be permanently deleted 5 days after your subscription expiration date.
 
14. What are Streaming Media? Go to Top
- Streaming media are video and / or audio files that play over the Internet, without needing to first be downloaded to the user's computer. The advantage of streaming media over conventional video / audio files is that the user can start viewing the file almost immediately, without having to wait for it to download. Streaming also provides a higher level of security for your content, because it is harder for a user to simply download and keep your file. With the aid of new compression and encoding tools and Windows Media player, streaming technology allows virtually anyone to communicate with thousands of web surfers anywhere around the globe, at any time.
 
15. What's the difference between "streaming" video and normal, downloadable video? Go to Top
- Streaming video starts playing almost instantly when the viewer requests it, without a wait while downloads onto his computer. Also, streaming video dynamically adjusts to changes in Internet conditions while it is being viewed to maintain a steady, continuous flow of video / audio.
- Normal (non-streaming) video files need to be downloaded to the viewer's computer before they will play. For high-speed Internet users (cable modem or DSL), the video will usually start playing as it downloads, giving viewers the illusion of streaming.
 
16. Can a viewer "save" a streaming video file on their computer? Go to Top
- No. A streaming video, unlike a progressive download, cannot be easily saved on the viewer's computer. A viewer can save a link to the video. Embedding the player can prevent the viewer saving a direct link to the video. In any case, converting your audio and video into streaming media files provides a higher level of security for your content.  It is possible for sophisticated users to capture streaming video and audio using special software.
 
17. Does true streaming video require special servers? Go to Top
- Yes. Streaming video requires special server software.  The server must communicate with the viewer's video player to find the best speed at which to stream the file. A standard web server can only host normal, non-streaming media files.
 
18. Does joining Video Desk involve a long-term contract? Go to Top
- No. All our accounts are month-to-month. If you upgrade your account before the monthly cycle ends, we will credit you for the unused portion of your monthly fee when calculating your first month's payment at the new rate.
 
19. What file formats can I use with Video Desk? Go to Top
- Video Desk lets you use Adobe Flash, Windows Media Audio (.wma), Windows Media Video (.wmv), and Advanced Streaming Format (.asf) from a single account.
 
20. Will I be able to stream my media files through a firewall? Go to Top
- Yes. Your media files will play normally through a firewall. No special configuration is necessary.
 
21. How would I benefit by placing my media files on your streaming server, instead of a web server? Go to Top
- Streaming servers can change data-transfer rates automatically during playback. If network congestion increases during playback, a streaming server will adjust to this and automatically "downshift" the data transfer rate to prevent the media from "re-buffering" (pausing to collect more data before resuming playback). Should the network environment improve, the streaming server will shift the data transfer rate upward to improve playback quality. With Web servers, at best the end user can select a "bit rate" once, which remains the same during the entire playback. Any deterioration in the network environment means pauses in the playback! Needless to say, this is an extremely frustrating experience for the end user.
 
22. What happens if I go over my data transfer limit in the Free Account? Go to Top
- If you exceed your data transfer limit in the Free Account, the only effect will be that the media files will stop playing.  You can login to your Video Desk account to view the current disk space and data transfer usage.
 
23. If I exceed the file storage space allowed for my service plan, will I be charged based on the disk space used? Go to Top
- Your monthly rate does not automatically increase.  Your space is limited to the amount you have purchased.  You will not be permitted to exceed your allocated space by the automated system.
 
24. What is your rate if I need more than 3 gigabytes of storage? Go to Top
- We will design a custom package for you. Please call us at 516-620-3152 (US) or 011-516-620-3152 (International).
 
25. How do I store my media files on Video Desk for streaming? Go to Top
- You can go to the Media Manager section of the web site and upload your video files by clicking on the "Upload Video" button, or directly upload your media files using an FTP client.  We also encourage you to use our free Video Caster software, which will upload files to Video Desk automatically.
 
26. What about back up copies? Go to Top
- We take the utmost care to maintain constant uptime and complete protection of all our clients files. However, no system is 100% secure, and we strongly advise our customers to retain local copies of their uploaded media files.
 
27. How can I access my files after they are placed on your server? Go to Top
- You will have complete access to your media files after you have uploaded them to your account on Video Desk. Via a Web browser, you can:
  • Preview your media files.
  • Create HTML and JavaScript code to make the file accessible on your own web page(s).
  • Create playlists for your media files.
  • Apply attractive skins either for in-browser play, or Video Email.
  • Set a fixed size in pixels at which movie files will play.
 
28. How will I know if anyone is using my files? Go to Top
- If your file has been streamed to a user, it will appear in the media report for that month. The monthly streaming reports give complete information about the file, including the number of hits it has received, the average duration for which it is viewed and the total length of the media clip. You may access your media reports for a particular month by clicking on the Media Reports tab, and selecting the month.
 
29. If I can use the video link directly, why do you provide the html code for each file in my Video Desk account? Go to Top
- Direct linking to Adobe Flash (FLV) files will not play the files on most computers. On these computers, the video can only be played when it is embedded into a web page. Using the supplied HTML guarantees that the video will play. Pasting a video link directly will play Windows Media files in a new window. That is, when the user clicks on the link, a new window will open and the video will play in that window. The HTML embed code from Video Desk displays the video on the web page itself, without opening a new window. The code is fully customizable to your requirements. If you use this method to embed the video in your own web page, your visitors will not know that the file is stored on a different server. They will have a seamless browsing experience, without thinking that they've had to change web sites in order to view video.
 
30. What is a Playlist? How can I create one? Go to Top
- A playlist is just a list of media files to play.  By using a playlist, you can let your users play all the files with a single click.  You can set up playlists using the "Webmaster Tools". A playlist can have a description and selection list. Click here for an example.
To distribute the multiple files as a single list, simply send the playlist link to your viewers.
 
31. Can I change the display size of my video file when sending Video Email? Go to Top
- Yes. In the "Video Email" section, you may select the display size of your media files located inside a single folder. Simply select the desired display size from the 'Select skin and size' column for that particular folder and click the DO button.
 
32. How can I apply a skin to my media files? Go to Top
- When creating a Video Button, Audio Button, or Playlist Button, simply choose from the "Select skin for the media file" drop-down list. When creating Video Email, from the 'Select Skin and Size' area for the folder your file is stored in, select a skin from the drop-down list, then click 'DO'.
 
33. Does Video Desk provide reports of the files streamed? Go to Top
- Yes. Video Desk provides detailed reports about each file that has been streamed. You may view the media report for a particular month by clicking on the Media Reports tab and then clicking on the name of the month for which you want to view the details.
 
34. What information does a media report contain? Go to Top
- Video Desk gives you up-to-date information about the number of hits a file has received, the average length of time for which it was viewed by each user, the total length of the media clip and the transfer allocation used when the file was streamed to viewers.
 
35. How and when I can see the reports for my media files? Go to Top
- You may view your media reports at any time you wish. Media reports are available by month. To view the report for a particular month, simply click on the Media Reports tab and then select the month for which you wish to see the report.
 
36. How do I reach the widest possible audience with the videos on my web site? Go to Top
- The best way is to create video files and associated links separately for 56k viewers and broadband viewers. 56k files should be smaller and of lower quality than the files created for broadband users. To reach the widest possible spectrum of broadband users, you can create separate files and links for users with different access speeds.
 
37. Some of our viewers cannot play video. They hear audio, but the video does not play. Go to Top
- This is a common problem. When you encode your video, try setting the encoding bit rate at a slower speed. Select an encoding rate that supports dial-up connection speeds of 56K.
 
38. Does Video Desk support Windows Media 9? Go to Top
- Yes, Video Desk supports Windows Media 9. Windows Media 9 offers better streaming capabilities and higher compressions. We therefore recommend that you encode your Windows Media files using Windows Media 9 compression.
You can use DeskShare's free Video Caster to encode your media files to the proper streaming media format(s). A totally free, fully-functional download of Video Caster is available here: http://www.deskshare.com/vc.aspx.